General Return Policy:

• At CartridgeAmerica.com, we offer a 100 % customer satisfaction guarantee
• If you are returning a defective product for REFUND, you will receive 100% refund on the purchase price less S&H
• If you return a defective product for EXCHANGE, we will pay shipping and handling both ways

Here are the rules to follow for your return:

• You must request a return for refund within 30 days (45 days for international customers) after the invoice date. No refunds are issued after 30 days (45 days for international customers)
• Each return MUST have an RMA number, "a Return Merchandise Authorization" number. Email us at contact@CartridgeAmerica.com to request an RMA number and be sure to indicate the reason for your return
• Please write down your RMA number on the outside of the box that contains the merchandise you want to return. One RMA number can only be issued for one invoice. If you have different items from different invoices, then you need to request a different RMA number for each return. When returning the product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. CartridgeAmerica.com will not be responsible for any shipping loss
• Include a copy of the RMA authorization email with your return
• Physical damage to the returned product will void the product's warranty and the RMA policy
• All return(s) must have the original packaging and accessories
• The shipping fee is non-refundable. The buyer is always responsible for paying the shipping costs when returning a product, as well as insurance. CartridgeAmerica.com will not reimburse any customer for the shipping cost of a returned product
• Please allow 2-7 business days to process your return
• Please note that all items returned for a refund must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals. A 15% restocking fee may be applied to all returns for a refund if the reason for the return is due to customer error.
• We cannot accept returns of certain items for a refund, including: Any item that is returned after the 30 day grace period (45 days for international customers), or any item that is not in its original condition, is physically damaged, or is missing parts, any photo paper that has been printed on or used. .

Restocking Fee: A 15% restocking fee will be applied to all returns for a refund if the reason for the return is due to customer error.

Canceled orders or address errors: Canceled orders or address corrections must be called in to 213-784-4955 before 11 a.m. PST. We do not accept emails as a way of cancelling orders. For any refused package or any returns to CartridgeAmerica.com due to incorrect address, action, inaction or absence of the recipient, we will refund back to your credit card the full amount of your purchase, less any shipping charges. If you received free shipping, the amount withheld will be $4.50.